Terms and conditions

1. Service Provider Information

  • Name: Erzsébet Park Kft.
  • Registered Office: 1133 Budapest, Gogol utca 15.
  • Company Registration Number: 01-09-866744
  • Tax Number: 13662077-2-41
  • EU Tax Number: HU13662077
  • Accommodation Name: Silver Crown Hotel & Residence

2. General Provisions

  • These General Terms and Conditions (“GTC”) govern the use of the accommodation and services provided by the Service Provider.
  • Special or individual conditions are not part of these GTC but do not preclude the possibility of entering into separate agreements with travel intermediaries, organizers, or other entities based on the specific nature of the business.

3. Contracting Parties

  • The Guest is the recipient of the services provided by the Service Provider.
  • If the Guest places a direct order for services with the Service Provider, the Guest becomes the Contracting Party. Upon meeting the applicable conditions, the Service Provider and the Guest jointly constitute the Contracting Parties (hereinafter referred to as the “Parties”).
  • If a third party (hereinafter referred to as the “Intermediary”) places an order on behalf of the Guest, the terms of cooperation are governed by the contract between the Service Provider and the Intermediary. In such cases, the Service Provider is not obliged to verify the legal authority of the third party to represent the Guest.

4. Conclusion, Booking, Modification, and Notification Obligations

  • The Service Provider sends an offer in response to a verbal or written inquiry from the Guest. If no order is received within 48 hours of the offer being sent, the Service Provider’s offer ceases to be binding.
  • The contract is established upon written confirmation from the Service Provider of a verbal or written booking request from the Guest, thereby qualifying as a written contract.
  • Verbal bookings, agreements, modifications, or verbal confirmations by the Service Provider do not constitute a contractual obligation.
  • The accommodation service contract is for a specified duration.
  • If the Guest vacates the room before the agreed period expires, the Service Provider is entitled to charge the full contractual amount as follows:
    • Silver Crown Hotel & Residence: 100%
  • The Service Provider is entitled to re-sell the vacated room before the contract expiration.
  • Any extension of the accommodation period requested by the Guest requires the prior approval of the Service Provider, who may condition approval on the settlement of charges for services already rendered.
  • Any modification or supplementation of the contract requires a written agreement signed by both Parties.

5. Cancellation Terms

  • Unless otherwise specified in the hotel’s offer, free cancellation of accommodation services is possible as follows:
    • Silver Crown Hotel & Residence: At least 48 hours before check-in time (local time).
  • If the Contracting Party has not secured the booking through an advance payment, credit card guarantee, or other contractual method, the Service Provider has no service obligation.
  • If the Contracting Party has secured the booking and does not arrive by 23:59 (local time) on the day of arrival without prior notice, the Service Provider may enforce a penalty equal to at least the total accommodation fee.
  • In this case, the reserved room is held until 07:00 AM the following day, after which the Service Provider’s obligation ceases.

Cancellation Policy for Group Bookings:

  • Free cancellation is available within 24 hours of confirmation.
  • Thereafter, the cancellation fee is as follows:
    • 59-30 days before arrival: 20% of all booked services
    • 30 days or less before arrival: 80% of all booked services
    • Less than 30 days before arrival or no-show: 100% of all booked services

After the 24-hour free cancellation period, the booking is placed on a waiting list and confirmed upon payment of an invoice covering 20% of the total booking.

6. Prices

  • Current room rates are displayed on the hotel’s website or at the hotel reception.
  • Service Provider may change prices without prior notice.
  • The Service Provider indicates whether the published prices include applicable taxes (VAT, tourism tax) as per Hungarian law.
  • Discounts, promotions, and other offers are published on www.silvercrowngroup.com.
  • Child discounts may vary; specific rates are available with the offer.
  • For special bookings, events, or group bookings (more than 5 rooms), separate contractual conditions and surcharges may apply.

7. Payment Methods and Guarantee

  • The Service Provider requires full payment for services no later than upon check-in, unless post-payment is arranged through a separate agreement.
  • To secure the booking, the Service Provider may:
    • Request a credit card guarantee, allowing the amount to be pre-authorized on the card.
    • Request an advance payment covering part or all of the total fee.
  • Payment is accepted in Hungarian forints (HUF) or euros (EUR).
  • Invoices are issued in HUF in accordance with Hungarian tax regulations. If payment is made in EUR, conversion is based on the daily exchange rate set by the Service Provider.
  • Accepted payment methods include cash (HUF, EUR), bank transfers, and the following credit cards: Visa, EC/MC, JCB.
  • Any transaction-related costs are borne by the Contracting Party.

8. Use of Services and Conditions

  • Guests may check in from 15:00 and must check out by 11:00 on the departure date.
  • Early check-in before 11:00 may result in an extra night’s charge.
  • Late check-out after 17:00 may incur a charge for an additional night.

9. Pets

  • Pets are generally allowed but must remain under the Guest’s supervision in designated areas. Pets are not permitted in certain common areas (e.g., restaurant, swimming pool).
  • The Guest assumes full responsibility for any damage caused by the pet.
  • Guide dogs are allowed.
  • An additional fee applies for pets.

10. Contract Termination and Service Refusal

  • The Service Provider reserves the right to terminate the contract with immediate effect and refuse service if the Guest:
    • Engages in abusive, inappropriate, offensive, or hostile behavior towards staff or other guests.
    • Misuses the room or facility.
    • Violates safety regulations or house rules.
    • Is under the influence of alcohol or drugs, exhibits aggressive or inappropriate behavior.
    • Suffers from an infectious disease or fails to comply with health regulations.
    • Fails to pay the required deposit by the specified deadline.
  • If the contract cannot be fulfilled due to force majeure, it is terminated.

11. Accommodation Guarantee

  • If the Service Provider cannot fulfill the confirmed booking due to overbooking or operational issues, it must:
    • Arrange equivalent or superior accommodation at the original price.
    • Cover all additional costs associated with alternative accommodation.
    • Provide free telephone access for the Guest to inform their contacts.
    • Provide free transport to the alternative accommodation.
  • If the Guest accepts the alternative accommodation, no further claims may be made.
  • The Service Provider may close or reopen the hotel based on demand and prevailing circumstances.

12. Guest’s Illness or Death

  • If the Guest falls ill during their stay and is unable to act in their own best interest, the Service Provider shall offer medical assistance. The Guest assumes full responsibility and risk for accepting such assistance. The doctor providing medical care is not an employee, agent, or subcontractor of the hotel, and the hotel disclaims any liability for diagnoses, treatments, or their consequences.
  • In the event of the Guest’s illness or death, the Service Provider is entitled to claim reimbursement from the Guest’s relatives, heirs, or the bill payer for any medical and procedural costs incurred, the cost of services used before death, and any damages to equipment and furnishings caused by the illness or death.
  • If the authorities impose a home quarantine on the Guest, the Guest is required to pay the fees related to any extension of their booking.

13. Rights of the Contracting Party

  • Under the Contract, the Guest is entitled to use the booked room and the hotel’s facilities as intended, provided they are part of the standard service offering and not subject to special conditions.
  • The Guest has the right to file complaints regarding the services provided during their stay. The Service Provider is obliged to address complaints submitted in writing during this period.
  • The Guest’s right to lodge complaints expires upon departure from the accommodation.

14. Obligations of the Contracting Party

  • 14.1. The Contracting Party must pay for the ordered services within the time and manner specified in the Contract.
  • 14.2. The Guest must ensure that children under 14 years old, for whom they are responsible, remain under adult supervision while staying at the hotel.
  • 14.3. The Guest is not permitted to bring their own food or beverages into the hotel’s catering establishments.

15. Liability of the Contracting Party

  • The Guest is liable for all damages and losses suffered by the Service Provider or third parties due to the Guest, their companions, or individuals under their responsibility. This liability applies even if the injured party has the right to claim compensation directly from the Service Provider.

16. Rights of the Service Provider

  • If the Guest fails to pay for the services they used or reserved but did not use (if subject to a penalty fee), the Service Provider is entitled to a lien on the Guest’s personal belongings brought into the hotel as security for its claims.

17. Obligations of the Service Provider

  • The Service Provider must provide the contracted accommodation and other services in compliance with applicable regulations and service standards.
  • The Service Provider must investigate any written complaints made by the Guest and take the necessary measures to address the issue, documenting them in writing.

18. Liability of the Service Provider

  • The Service Provider is liable for any damage suffered by the Guest within the hotel’s premises due to the fault of the Service Provider or its employees.
  • The Service Provider is not liable for damages caused by unavoidable external circumstances beyond its control or damages caused by the Guest.
  • The Service Provider may designate restricted areas within the hotel, and it assumes no liability for any injuries or damages occurring in such areas.
  • The Guest must report any damage they suffer at the hotel immediately and provide all necessary information required for the investigation, police report, or legal proceedings.
  • The Service Provider is liable for damages resulting from the loss, destruction, or deterioration of the Guest’s belongings if they were placed in designated areas, the Guest’s room, or were handed over to an employee authorized to receive valuables.
  • The Service Provider is only liable for valuables, securities, or cash if they were expressly accepted for safekeeping or if the damage was caused by circumstances for which the Service Provider is generally liable. The Guest bears the burden of proof.
  • Compensation for damages is limited to fifty times the daily room rate specified in the Contract unless the actual damage is less.
  • The Service Provider assumes no liability for vehicles, items left inside vehicles, or live animals.
  • In individual cases, local laws shall apply.

19. Confidentiality

  • The Service Provider shall handle personal data in accordance with its Data Protection Policy.

20. Force Majeure

  • In the event of an unforeseeable event beyond a party’s control (e.g., war, fire, flood, adverse weather, power outages, epidemics, strikes), either party shall be relieved of its contractual obligations for as long as the force majeure event persists. Both parties agree to take all reasonable steps to minimize the impact of such events and to remedy any resulting damage or delay as soon as possible.

21. Governing Law and Jurisdiction

  • The legal relationship between the Service Provider and the Contracting Party shall be governed by the laws of the Republic of Hungary. Any disputes arising from the service contract shall be subject to the jurisdiction of the competent court at the location of the service.
  • In the event of discrepancies between the Hungarian version and any foreign language translation of this document, the Hungarian version shall prevail. Foreign language translations are for informational purposes only.

Last modified: January 1, 2023.

This document serves as the official terms and conditions governing the provision of services by the Silver Crown Hotel & Residence.